Abstract

The need to better understand how to manage the real logistics operations in Schiphol Airport, a strategic hub for the economic development of the Netherlands, created the conditions to develop a project where academia and industry partnered to build a simulation model of the Schiphol Airport Landside operations. This paper presents such a model using discrete-event simulation. A realistic representation of the open road network of the airport as well as the (un)loading dock capacities and locations of the five ground handlers of Schiphol Airport was developed. Furthermore, to provide practitioners with applicable consolidation and truck-dispatching policies, some easy-to-implement rules are proposed and implemented in the model. Preliminary results from this model show that truck-dispatching policies have a higher impact than consolidation policies in terms of both distances travelled by cooperative logistic operators working within the airport and shipments’ average flow time. Furthermore, the approach presented in this study can be used for studying similar mega-hubs.