Abstract

Population growth affects human activities and increases the demand for healthcare goods and services. This results in companies seeking to serve customers better while maintaining quality, timeliness, and fair pricing. This paper presents a discrete event simulation exercise carried out by implementing a 6 steps methodology of our own to achieve greater efficiency in the production of orthopedic products and be able to meet sales commitments. For this, different preliminary activities were carried out, such as the identification of work areas, the process mapping, the recording of operational data linked to production and their analysis, the elaboration of an influence diagram and the development of the model for the simulation.  
Using simulation allowed us to identify factors of use in machinery and operators, bottlenecks, use of resources (raw material), among other aspects. Likewise, variations were made in the model to solve the problems encountered and prepare the final recommendations to achieve a better operation. The significance of implementing a related methodology and the advantages of using scientific knowledge to resolve issues are highlighted by this simulation exercise. The article's value is demonstrated using prescriptive simulation as an analytical tool for decision-making in small businesses.